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Sunday 7 May 2017

EXAMINATION QUESTIONS AND ANSWERS ON BUSINESS COMMUNICATION




1.                  Business letter is an old method of sending message to those outside the organization.  Does it still have a place in the conduct of Business today?

Answer:
The relevance of Business letter to an organization today’s business world still be overemphasized.  In spite of the ever-growing use of telephone and other electronic media for business communication, the letter continues to play an important role in the conduct of business.  For example, letters provide the most personal, contact an organization has with its public, as well as other business organization or governmental agencies. 

Business letters are classified into the following:
(1)   Information letters
(2)   Problem letters
(3)   Goodwill letters
(4)   Sales letters

2.                  Design an effective communication strategy for the promotion of any industrial product of your choice.

Answer:
This involves the announcement of goods and services offered by a company.  It is intended to project the image of goods, services or people in an organization.

a.       Designing the promotion Plan.

b.      Message Content:

c.       Message Format:

d.      Message Source:
 
3.                  Write a letter to your customer introducing a new product offered by your company.

Answer:

The Personnel Manager,
J.M.G. Generators,
Maitama Branch,
Abuja.

Dear Sir,

INTRODUCTION OF NEW SAFETY PRODUCTS

We wish to introduce to you the new range of industrial/safety products.  We all know that protection of the workers against industrial hazards is of paramount importance.  If they are properly protected, they will be free from accidents and put in more working hours per day.

Below is the list of the new products:
a.       Helmet: This made of finest and strong ceramic, well padded and cushioned for comfortability




b.      Rainboot:  This highly installed, chemical and acid resistant.

We also produce to specifications and supply within specified period of time an d at designated place.

We hope this will give us an opportunity to start a good and long lasting business relationship with your establishment.

Yours faithfully,


Odey Ochiche
Marketing Manager.

4.                  There are many ways of conveying message from a sender to a receiver.  Which one do you consider best and why?

Answer:
There are many modes of conveying message from a sender to a receiver.  Each of these modes has its advantages and disadvantages.  If for instance you have a message to send to your friend in Zamfara; you may decide to deliver the message in person, you may decide to call him or her on the phone, and you may decide to write that person a letter, or even send it through e-mail.  All these are some of the different options open to you for the transmission of the message to your friend in Zamfara.  It is obvious that while you have many options available to you for transmitting your message, the cost and effectiveness of each of these means a transmission differ.  The message, the target audience, the competence and the resources of the sender and other environmental factors.

A thorough understanding of the different demands, merits and demerits of the different modes of communication would help you decide at all times which is the most cost-effective and efficient means of conveying what message.

The modes of communication can be classified into three namely:
a.      Oral Mode
b.      Written Mode; and
c.       Mediated Communication

ORAL MODE – Oral communication is used in day-to-day activities like conversations, interviews, tutorials and other discussions that are done in a face-to-face communication situation.  Oral communication can take place between two people , among a small group or  a large group of people.  When an individual voices out his thought, he is said to be engaged in a form of oral communication.
In Oral communication, the participants do not only use peach but also the tone of their voices in conveying meanings.  There is also the use of facial expressions, gestures and other expressive body movements to reinforce the message being conveyed. 
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