ABSTRACT
This study is the role of computer in promoting efficiency in Nigeria
commercial Banks with practical interest, was carried out with the following
objectives.
(1)
To ascertain if computer has a significant influence on the time spent by
customers in their banking transactions.
(2)
To find out if the computer has any effect in promoting efficiency in Nigeria
commercial Bank Plc Enugu.
In order to achieve above objective, questionnaires were prepared and
administered to publication comprising staff and customers of First Bank Plc
within Enugu; in addition, extensive literature review was carried out.
Questionnaires collected were analyzed 24d using frequencies and percentages
with the hypothesis, which are as follows:
That the five uses of computer
have significantly improved banking transaction in the First Bank Plc.
The First Bank Plc would continue to advance in the use of computer, as its
benefits cannot be overemphasized in terms of profitability and efficiency. It
is researchers option that computerization of bank services will be a must in
banking industry for improved performance and profitability.
TABLE
OF CONTENTS
CHAPTER
ONE
1.0
INTRODUCTION
1.1
STATEMENT OF
PROBLEM
1.2
OBJECTIVE OF
STUDY
1.3
SIGNIFICANT OF
STUDY
1.4
SCOPE OF THE
STUDY
1.5
LIMITATIONS OF
STUDY
REFERENCES
CHAPTER
TWO
2.0
LITERATURE
REVIEW
2.1
PRE COMPUTER ERA IN
BANKING
2.2
BRIEF HISTORY OF
COMPUTER
2.3
WORKING AND COMPONENT OF
COMPUTER
2.4
DIFFERENT METHODS IN STUDYING THE
PROBLEM
2.5
SUMMARY OF
FINDINGS
REFERENCES
CHAPTER THREE
3.0
CONCLUSION
3.1
DATA PRESENTATION AND
ANALYSIS
3.2
RECOMMENDATIONS
3.3
CONCLUSION
REFERENCES
CHAPTER
ONE
INTRODUCTION
There is no doubt that recent development in banking industry relating to
computerization banks including First Bank Plc Enugu, attracts comments from
various organization, individuals government etc. in the society, hence many
have written on the problems, benefit and prospects of computerized accounting
system in Nigeria. Based on the views of some scholars, one learnt that
computer has been found to be very important machinery that has not only
facilitated banking transactions in banking industry but has helped in the
large number of its customers.
However, base on our views one could write under the following areas base on
ones analysis.
Pre-computer era in banking
system, brief history of computer.
The working and component of computer, computer era and banking operation,
meaning of computerization in relation to First Bank Plc Enugu, benefits
derivable of computerization.
1.1
BACKGROUND TO THE STUDY
The general observation in the past, regarding data collection and processing
has been done partially, but as business advances as they are today emergency
of computerized data collection, storage, analysis and application has become
necessary.
This development in business growth and expansion required good and efficient
commutation facilities. Consequently Nigeria as a rapid growth in her economic
social and political spheres cannot afford the risk of poor documentation as a
result of ineffectiveness in data collection and storage. Henceforth the need
for computerized system in her activities has become necessary due to the
increased volume of business, which involves a lot of record –keeping and information.
Beside it helps to avoid time wasting exercise. Computerization led to the
development of the country especially in the business sector including banking
where such services are needed especially First Bank Plc Enugu.
Generally, according to Adenumi (1988), there is need for quick and accurate
decision to be taken among various banks especially, in new generation banks.
This is important in areas like monitoring as well as other vital activities
concerning the banking operation. Banks must react quickly to changes in
interest and other vital variables in operation. In the past, a large but
manageable amount of book-keeping in banks was handed manually, but due to the
expansion in Banking industry the huge labour force will be needed to take
today’s massive volume of book-keeping. It is not surprising that most banks
have resorted to the application of computer in some of their activities
especially First Bank Plc. Enugu with sophisticated computers designed to meet
their needs as well as their customers.
1.2
STATEMENT OF THE PROBLEM
With the sudden increase activities as a result of oil boom in Nigeria,
customers could no longer have patient while trying to transact business with
the banks. The pressure on banks to access information becomes inevitable. The
manual operations of banking were change into a more complex ones which
emphasized the availability of information at the shortest possible time. This
means that the use of manual operations is inefficient and in some cases lead
to loss in banking service. A customer could sometimes stay in the bank for
almost the whole day just to cash or deposit money.
Furthermore, the increase in business activities is not favourable with the use
of manual operations and could not guarantee time. There has been a manual
process to things that will make banking service not easy and time wasted, and
computer seems to be favourable means of rendering those services to customers.
Despite the importance of computers in banking system, there is the problems
confronting its operation, they are:
i)
Lack of steady and regular power supply
ii)
Lack of total commitment on the part of data processing consultants.
iii)
Attitudinal problem
iv)
Inadequate supply of computer programmers.
1.3
OBJECTIVE OF THE STUDY
The objectives of the study were as follows:
(i).
To find if computer have any effect in promoting efficiency in the Nigeria
commercial banks especially First Bank Plc Enugu.
(ii).
To know if computer has any significant influence on the time spent by
customers in banking transactions.
(iii).
To find out if improved computerized system of First Bank Plc Enugu has
succeeded in attracting customers to the bank more than other banks.
(iv).
If computer has any significant influence on
fraud limitation.
(v).
To know if computerized banking has any effect in the preparation of statement
of account of customers.
1.4
SIGNIFICANT OF THE STUDY
ODO (1992) states that the significant of a study, simply means how the
different users and renders of the protect will view the study.
In the right above therefore, this study will be great of benefit to the
operations in form of financial business because most important use of computer
enhances the performance of their operations. Again the study gives insight
into the problems and prospects of using computer in banking operations.
Improvement in banking operations as a result of the computers will not only
help satisfy customers effectively and efficiently, but also will help the
banks to make greater profit.
M
1.5
SCOPE OF THE STUDY
Basically the work, which involves the computer in banking industry, will take
on in-depth look on how computer is being applied by banking operations. Again
the study will limit to First Bank operation within Enugu State, and scientist
to handle the operation of those computers.
Solution to these problems and many more are the central task of this research.
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