RESEARCH PROPOSAL

RESEARCH PROPOSAL

ON

THE IMPACT OF ONLINE/INTERNET BANKING IN NIGERIA:

A CASE STUDY OF ECO BANK PLC.

BY

THE OTHER WOMAN IN MARRIAGE

REG: NO. 07069373637

GROUP ‘A’

COURSE: BUSINESS RESEARCH METHODS

CODE:   BUS 318

DEPARTMENT:   BUSINESS ADMINISTRATION,

FACULTY:      MANAGEMENT SCIENCE  

UNIVERSITY OF ABUJA.

Submitted; June, 2015

Abstract

The proposed research is intended to give detailed account of (Online/Internet Banking) in Nigeria – a case study of Eko Bank Plc. The research tends to look into their past and present usage and also, highlight challenges encountered by this bank in offering these services.  

INTRODUCTION

Online banking is an electronic payment system that enables customers of a financial institution to conduct financial transactions on a website operated by the institution, such as a retail bank, virtual bank, credit union or building society. Online banking is also referred as Internet banking, e-banking, virtual banking and by other terms.

PROBLEM STATEMENT

The major problem to be solved is the ignorance of the people towards the advantageous use of banking services (Internet, Mobile, etc.) in Nigeria. 

AIM AND OBJECTIVES

The objectives of this study are the proposed ways and strategies by which the aim of the study can easily be achieved. These include

 (a)         Online (Internet and mobile) banking  process

 (b)         Cost comparison between online and offline banking

RESEARCH HYPOTHESIS

·              Online Banking is not a good service in banking industry (H₀)

·              Online Banking is a good service in banking industry (H₁)

SCOPE OF STUDY

The proposed research study shall be limited to the online banking in Eco Bank Plc and just one or two branches.

LITERATURE REVIEW

The banking activities in the book of Prof. Uzeri Ezekiel tilted (Money and Banking) that ultimately addressed most internet banking techniques gaining popularity in Nigeria will be reviewed, Dr. Charity Okor (Use of Online Banking) and many others will also be reviewed in this  proposed research work.

INTERNET BANKING

This is the use of the Internet connection of computers national wide or worldwide for the purpose of banking – transferring of funds, checking balance, printing of statements, online purchases etc.. Is an electronic payment system that enables customers of a financial institution to conduct financial transactions on a website operated by the institution, such as a retail bank, virtual bank, credit union or building society. www.wikpedia.org

CHARACTERISTICS OF INTERNET OR ONLINE BANKING

Internet banking has so many characteristic features and attributes which aids its user to do so much at his/her own comfort.  Some of the characteristics which this proposed research intends to look into are;

a.       Online purchases

b.      Online transfers of funds

c.       Online Checking of Account Balance

d.      Online Statement of Account

RESEARCH METHODOLOGY

This section presents the methodology that will be used in this research work. It will comprise the study area (target population), methods of data collection and analysis and model formulation. Okoko, E. E. (2013), referred to research methodology as a tool that serves as scaffolding for the validation, proper analysis and interpretation of data towards guiding a researcher for the realization of the set goal and objectives. It is simply the various processes, procedures, methods and instrumentalities, by which data are secured, specified, collated, processed and analyzed Fasakin, (2012).

PURPOSE OF RESEARCH

Researches are often carried out in an attempt to survey, analyze and replan an existing situation to produce positive effects(s). This is achieved through a systematic process of data collection, presentation, analysis and interpretation (Okoko, E. E. (2013).

The subsequent information and deductions from the research is implemented into planning proposals and are likely to influence one’s proposals in solving problems in view. 

METHODS OF SAMPLING

Any attempt to collect data from all the professionals in the banking industry and from all banking customers will be technically and economically ambiguous, wasteful and time consuming. It is therefore desirable to adopt a sampling process that will be suitable for the targeted bank (Eco Bank Plc) and just a branch or two. Four sampling methods were identified by Boyd et al. The sampling techniques are simple, random, systematic and multistage sampling which is also known as cluster sampling method. But SIMPLE SAMPLING will be used.

RESEARCH TOOLS

These are essentially the practical methods and ways of getting information about a subject matter from the different sources available. These include among many; observation, interview, questionnaire, etc,. These various methods are discussed below.

OBSERVATION

Someone once said “you can learn more by watching”. This method does not require verbal or written approach on the source. The observant only needs to watch events happen and record observations. Observed issues may either be behavioural or non-behavioural whereby the former involves the observer to participate in the event for “to catch a monkey, you behave as one”.

INTERVIEW

This brings the researcher and the source to a face to face conversation where a list of questions are prepared by the researcher and thrown to the respondent according to the level of complexity of those questions. Expressions on the respondent’s face can be judged when some certain questions are asked.

QUESTIONNAIRE

These are set of questions designed by the researcher to elicit some specific information on a particular matter, it is called questionnaire. These set of questions are later collected, analyzed and presented for use in the testing of hypothesis. This is very advantageous in the sense that it is time saving. It can cover a larger population than interview.

TYPES OF DATA

There are different types of data to be collected and analyzed. The various types include:

PRIMARY DATA: These are often referred to as raw data, gotten by the researcher through the use of any of the above mentioned research tools. It is also extracted directly from the various sources such as the respondent and the area(s) under study.

SECONDARY DATA: These are the processed information and kept in record for different purposes. They exist in published materials and are merely collected for the purpose of research. In this regard the researcher will explore the general use and production of banking evolution in the Nigeria.

SUMMARY AND CONCLUSION

This study  will collaborates the studies by Osunade, Ojo and Ahisu; Sanni et al (2010); Becker, (2013),  Van Dusen and Worthen (2009) that showed that there exists positive correlation between Internet usage  and banking achievement.

 REFERENCES

Aleva, G.J.J. (Money and Banking) (2010): Concept of online banking, Wageningen, The Netherlands. Pp 169.

Anand, K.B. and Ramamurthy, K. (2013):  Development and Performance Evaluation of Internet

Mohammed, U.D. and Aina, O.K. (2014):  Business Research Methods,

  First Published 2014 by Data Publisher,

  Garki, Abuja.

www.savap.org.pk

www.wikipedia.org